Support
Tell us what happened, not just that it broke.
The fastest support request includes your device, app build, approximate time, and the exact step where things went wrong.
Last updated September 23, 2026
Contact Astir support
Email getrec.me@gmail.com.
Start a support emailThe company behind Astir
Astir is developed and operated by Hotchkiss Technologies LLC. We build software that helps people remember places worth returning to and discover places through people they trust.
astirmovement.com is the official website for Astir, a product of Hotchkiss Technologies LLC. Astir was previously known as rec.me.
For company, product, or support inquiries, contact Hotchkiss Technologies LLC at getrec.me@gmail.com.
What to include
- iPhone model and iOS version
- Astir version and build from TestFlight or the App Store
- Your username or account email when the problem is account-specific
- Approximate date, time, and time zone
- Exact steps and what you expected to happen
- A screenshot or screen recording with private details removed
Never email a password, verification code, API key, private place note, or precise home location.
Imports
For help saving from Google Maps, Instagram, TikTok, texts, notes, or photos, use our Import Help guide.
Privacy and account deletion
Review Privacy Choices. Account deletion is available inside Astir under Profile → Settings → Delete my account.
Safety
Block an account immediately when you need separation. Use the in-app Report action for abusive content or behavior so the safety team receives the relevant private evidence. If the Report action is unavailable, email getrec.me@gmail.com with “Safety report” in the subject and include the profile or content involved. Do not forward private notes or precise location. For immediate danger, contact local emergency services.
Service status
If sign-in, sync, or imports are temporarily unavailable, keep Astir installed and avoid repeatedly recreating the same item. Local saves and drafts are designed to retry when the connection recovers.